Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. /Type/ExtGState In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. If so, please contact your local Council Caerphilly on 01443 866550 There is no need to send your old pass - we only need proof of your new address. No trains are running from the station. Do I need to change my Local 60 + Travel Pass to the new design? Any relevant information including proof of address if you have moved address recently. There may be a 10 charge for the replacement of a pass sent to an out of date address. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Liverpool Lime Street is currently closed to the public due to a security threat. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Annual Merseytravel Centres. Email: concession@merseytravel.gov.uk. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. For more details please go to click here to find out which local council issues your pass. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. We aim to have normal service resumed as swiftly as possible. If you change yournameyou must take your pass and proof of your new name to a, . If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. At all times, on a Saturday, Sunday and bank holidays. Bus Service Operator Grant Survey 2021-22. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. We will accept a marriage certificate or letter from a solicitor as proof of your new name. have reached the state pension age for women. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. My pass is damaged . Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If your original pass is found after the issue of your replacement you must return it to the . Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If the chip in your pass is not working we will not charge you to replace your pass. If you prefer, you can let us know about a change in your name byemail to. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. No trains are running from the station. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Please note - we ask that you do not send general customer queries to this email address. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. as the ANPR Camera will only read those approved by the DVLA. Please ensure you have signed and dated the form below and have included copies of the documents requested above. The police will give you this number when you report the theft. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. w !1AQaq"2B #3Rbr You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Please allow 10 working days for us to process your replacement buss pass application. 00:00, 1 APR 2010. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Write by: . Customer Services Contact Centre: Opening hours and contact numbers. Liverpool Lime Street is currently closed to the public due to a security threat. 1 Mann Island, L3 1BP Liverpool, UK If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Where can I send my feedback about my local authoritys services? You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). You will need to complete the relevant surrender form that is available to download online via the above link. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Arriva North West. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. /SM 0.001 If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. How will my personal data be used and stored? Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. passport size. Pass holders will also be unable to travel free on . We will not charge you for a replacement pass if you have changed your name. We normally send Wirral View on Fridays so please look out for it. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. We aim to have normal service resumed as swiftly as possible. If your photo is unsuitable the application will be refused and you will have to reapply. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. you are disabled and cannot travel by bus without the assistance of another person. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. 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