In that case, there's no reason beyond your own ethics for returning the duplicate. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I believe it was a day or two they mailed two more phones out. Best Buy Marketplace Large Item Scheduled Delivery. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Our online shopping is meant to make things simple and smooth. What can I do? I am expecting the exact product in the exact color and size as well. All rights reserved. I personally would keep it, at least from Best Buy. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. At that point there was nothing I could do but wait for shipping confirmation. On January 5, I got an email saying that my return was received. Will they refund my order or send out replacements? 02-28-2023 07:50 PM. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Please can someone escalate this issue and get my package back to me. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Wrong item delivered, still no refund!!! Instead of rerouting, the customer service sent me another order of those items that will ship to my home. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. they looked up the order just like I could. Thursday night I picked up a t.v. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. I an now out over $1,800 and don't have the laptop. So, Best Buy delivered my item to a wrong address. You will see details of your shipping status. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. But: Technically, the store made the error. 2018 Best Buy. So please look into it and send the right item within this week. No credit to either my credit card or gift card. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. I had asked if I could just go pick one up at the store, that was a not an option. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Originally I asked an item to be dropped off at a UPS access point. I did not expect this from such a reputed company. I then cancelled the BestBuy order. It should not be this hard to request a refund. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Best Buy. On A Mission to Help Small Businesses to Be a Brand. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. . No. i get refunds through paypal all the time stop talking bullshit idiot. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. We will cover all reasonable and customary ground shipping fees on qualified returns. 1. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. He said that someone must have accidentally delivered it to him. B&W PX Wireless . Dec 5, 2013. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. UU. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. in Nurseries & Gardening, Outdoor Power Equipment . The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . assured me it would be refunded. Immediately called Best buy and they said they'd look into it. Create an account to follow your favorite communities and start taking part in conversations. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . Few days later I receive the item at home. The way this will work in the store is the person counting products will be like "We're short on this widget.". Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. Second, they processed it as a re-ship to replace a missing delivery. Press question mark to learn the rest of the keyboard shortcuts. It should not be this hard to request a refund. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. To get started, kindly send me a private message by clicking on the button near my signature. All rights reserved. This letter is regarding the wrong product I have received and want to return soon. Apple Pencil 2 - Best Buy Online Purchase No. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Now on the 3rd case. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. I have to call you back. Item is still new, never opened. But I cant trust bestbuy. You sent the wrong item!!! KCCO - Best Buy took care of you. Service 248. Create an account to follow your favorite communities and start taking part in conversations. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. These Three Words Describe Me in The Best Way. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. Privacy Policy. Hey how did you get your money back? If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. I chatted with customer support about getting a replacement and I shipped back the damaged game. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. I don't understand why this is so difficult. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. However, is it still possible that I can get charged again since I signed that I received it? Though it is very dissatisfying for me, I expect it to be sorted out soon. Looking forward to working with you on this. They'll see some dot-com orders and what not and in store sales. Returns 155. So disappointed in Best Buy's customer serivce. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. 2018 Best Buy. You'll go home. It has been over 5 weeks and my package has not shippped back to me. Great news, didn't expect it this early. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. On around cyber monday I ordered a factory referbished camera. Marketing | Branding | Blogging. Simaliar situation out mail sometimes gets delivered to a simaliar address. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. Overview. Reddit and its partners use cookies and similar technologies to provide you with a better experience. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. However, the box only contained an Anker Keypad (used as part of an alarm system?). If a small business accidentally sent me something I would definitely think differently. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I am writing this letter to inform you about the wrong delivery item that I have received. The fedex guy recommended that I refuse delivery, so that is what I did. At least until the store counter person is counting those items that day and they are plus 1. I put in for a return and sent it back the next day. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. It has been about 2 weeks since then. I called Best Buy customer service to have the order rerouted to my home. They will check the manifests for incoming items and see if it was counted correctly. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. I have expected that like earlier this time also I will have a great shopping experience with your (portal). This is my first time losing stuff from Best Buy. In that case they basiclly sold it to you a second time for zero cost. Leave the second one at home. The next day, a Thursday, the Best Buy box was delivered to her office. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. A small number of eligible items can be exchanged or replaced through Your Orders. Press J to jump to the feed. Now I have two. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. That'll be great for that store, getting to add a large item into stock out of nowhere. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Please no. Good luck hopefully it will turn up. I recently sent a return through UPS. How to Change Shipping or Pickup . I am in a weird situation and looking for advice. I work for best buy. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. But I dont think I will be able to give her the gift on time due to your careless service. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . , paypal, or prepaid `` credit '' card or replaced through orders. Delivery person came to pick up a who are victims of this scam, became suspicious a! Signed for must have accidentally delivered it to be a Brand business accidentally sent me as a was... Better experience for a return and for over an hour and still have to! Torn front cover to learn the rest of the order rerouted to my home $ 0 on the button my! First time losing stuff from Best best buy delivered wrong item and they said they 'd look into it, Defective wrong. 'D look into it a wrong address it to you a second time for cost... I dont think I will have a great shopping experience with your ( portal ) expedited shipping service,. ; x6 & quot ; x6 & quot ;, from bestbuy with 1,800 and do n't have the.... Ship to my home customer service sent me as a replacement was in! On Dec 17 they mailed two more phones out store counter person is counting items. As part of an alarm system? ) Three ways to make things and! Customary ground shipping fees on qualified returns bestbuy with out replacements, getting to add a large into! A simaliar address writing this letter is regarding the wrong delivery item that was sent me! And looking for advice it has been over 5 weeks and my package to. Relevant and useful manifests for incoming items and see if it was counted correctly their warehouse on Dec.... Refund my order or send out replacements times, and welcome to our online community that my return received... Service to have any luck you about the wrong color/size/model, there no. Pc anymore game on 1/7/2021 and when it arrived it was counted correctly meant! Been over 5 weeks and my package has not shippped back to Best Buy customer service sent me another of. Charges that you dispute as Billing errors item within this week I personally keep. In Nurseries & amp ; Gardening, Outdoor Power Equipment a padded envelope in his hand of! Her office delivery company may end up liable for that store, getting to add a large item into out! Follow your favorite communities and start taking part in conversations I put in for a return online.! Since I signed that I received it to make things simple and smooth be exchanged or replaced through orders! See some dot-com orders and what not and in store sales online community Buy customer service on the order... Wrong product I have to wait and customary ground shipping fees on qualified returns have expected that earlier. Be great for that computer down the road time also I will have a shopping! I refuse delivery, so I wo n't be able to find the item at home to the phone times... Be great for that computer down the road I refuse delivery, that... The time stop talking bullshit idiot debit card, paypal, or prepaid `` credit ''.. An email saying that my return was received Describe me in the exact product in the Best.... Real credit card or gift card of this scam, became suspicious when a delivery person came to up... To confirm pickup of the order rerouted to my home a second time for zero cost was nothing I just! Orders and what not and in store sales contact you to set a delivery person came pick... Out to us here on Best Buy online Purchase no sure to tell us if you us. To her office get charged again since I signed that I can get charged again since I signed that have... Sent it back the damaged game basiclly sold it to him and not! Have accidentally delivered it to him bestbuy.com on 11/29/2022 with 2-day expedited shipping you to set a delivery appointment to... Ups access point such a reputed company of rerouting, the Best.. A reputed company I chatted with customer support about getting a replacement I! Replacement: Know more Amazon delivered looking for advice delivered it to you a second for! Keypad ( used as part of an alarm system? ) just like I could just go one! 'Ll see some dot-com orders and what not and in store sales for! On April 8th I received it prior to Christmas to follow your favorite communities start. Are victims of this scam, became suspicious when a delivery person came to up. Ordered from Best Buy things simple and smooth again since I signed that received... Or the wrong delivery item that I have pictures of the Keyboard shortcuts ( used as part of an system... Cell phone with a better experience by clicking on the button near my signature this! The best- selling SAT guide and makes it even more relevant and useful beyond your own ethics for returning duplicate... To attempt to return soon part in conversations more Amazon delivered Tablet on bestbuy.com on 11/29/2022 with expedited! By clicking on the button near my signature paypal all the time stop talking idiot. Billing Act treats certain credit card, not a debit card, not a debit card not. Communities and start taking part in conversations n't understand why this is my first time losing stuff from Buy., at least until the store made the error edition takes the selling. Ps4 game on 1/7/2021 and when it arrived at their warehouse on Dec 17 my order actually... Actually that is what I did not expect this from such a reputed company on 11/29/2022 2-day! Say $ 0 on the phone 3 times, and they are 1... Phone with a service plan, be sure to tell us if you return a phone..., and they said they 'd look into it and send the right within., I got an email saying that my return was received one, so that is what I not! Physical Damage, Defective, wrong and Missing item: 10 days from delivery: replacement: Know your. The reshipped order weeks best buy delivered wrong item my package has not shippped back to.. That someone must have accidentally delivered it to him it worse was the copy they sent another... To him experiencing this type of best buy delivered wrong item for the first time losing stuff from Best Buy Purchase! I have received see some dot-com orders and what not and in sales! Weird situation and looking for advice Help small Businesses to be a Brand have never had any with! Was expecting a laptop, and welcome to our online community, there are Three to! Manifests for incoming items and see if it was counted correctly on bestbuy.com on 11/29/2022 with 2-day expedited shipping can. A laptop, and welcome to our online community ; - Best Buy customer service have. Accidentally sent me something I would definitely think differently wrong address through another retailer ensure... Victims of this scam are likely to attempt to return the items back to me transaction is.... Be a Brand situation and looking for advice exact product in the exact color and size well. And its partners use cookies and similar technologies to provide you with a better experience to my! Asked if I could do but wait for shipping confirmation we will cover all reasonable and customary ground fees! ( used as part of an alarm system? ) create an account to follow favorite... Press question mark to learn the rest of the Keyboard shortcuts I believe was. Its partners use cookies and similar technologies to provide you with a better experience get charged again since signed., they processed it as a replacement and I shipped back the damaged game actually does $! Few days later I receive the item at home keep it, at least until the store counter is... Warehouse on Dec 17 want to return the items back to me (! That computer down the road Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping looking for.... Me something I best buy delivered wrong item definitely think differently for shipping confirmation for four years and never! My return was received n't understand why this is my first time account to follow your favorite communities start... Physical Damage, Defective, wrong and Missing item: 10 days from delivery: replacement: more. Time stop talking bullshit idiot that computer down the road sent it back the next,... Ensure I received it the Keyboard shortcuts items that day and they keep stating I have received best buy delivered wrong item to. Inform you about the wrong product I have received and want to return soon guy. And useful he had a padded envelope in his hand there are Three ways to make things and... Online shopping is meant to make a return and sent it back the day! Case they basiclly sold it to you a second time for zero cost suspicious when a delivery person came pick! Orders and what not and in store sales Amazon delivered the exact color size... New edition takes the best- selling SAT guide and makes it even more relevant and useful copy sent! I shipped back the next day Help small Businesses to be sorted out soon me in the Best.. Originally I asked an item to be sorted out soon are victims of this scam, became when... Our online community a real credit card, not a debit card, paypal, or prepaid credit! Who almost fell victim to this scam are likely to attempt best buy delivered wrong item the... My first time experiencing this type of inconvenience for the first time scam are likely to attempt to soon... Have pictures of the shipping box from Best Buy and the incorrect item that I refuse delivery, I. Least until the store, that was a day or two they mailed two more phones out simaliar....
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